Posted on April 15, 2025
Help Centre Natural Gas
Help and customer information for Flogas natural gas business customers.
Your Flogas Natural Gas account is billed bi-monthly. Flogas Natural Gas arrange for your meter to be read three times a year and therefore many bills you receive will be based on an estimated reading. Estimated meter readings are based on previous consumption, any necessary adjustment will be made when an actual reading is obtained which would usually be on your next bill. However if you are unhappy with an estimated bill you can take the reading yourself.
Taking your own Reading
On the front of your meter, you will see a panel with a number sequence on black and red. Note down the numbers that are on black.
View a video on How to Read Your Gas Meter
You can now either:
- Submit your meter reading online here.
- Phone it in to our customer support team on 041 214 9500. Please be sure to confirm your address and meter number.
- Alternatively you can download and complete the METER READING FORM and return it to us at Flogas Head Office, Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, Co. Dublin, K67 E2H3
Pay Online here.
We accept most major Credit and Debit Cards including Visa, Mastercard and Laser. Note: As of 30 November 2011 we no longer accept payments by American Express.
Direct Debit
Direct Debit is the easiest way to pay your bill, no more cheque writing, posting payments or long queues in the post office.br To set up a direct debit please download, complete and return this form.
There are currently 2 types of Direct Debit payment options:
- A – Bill pay. This is where the full amount of your bill is deducted from your account 14 days after bill issuance.
- B – Payplan. This is where the total of your gas bills for the coming year is estimated and divided into 12 equal monthly payments, this payment is then deducted on the last working day of each calendar month.
Please note: A charge of €12.30 (including VAT) per unpaid Direct Debit will apply.
Post Office
You can pay your gas bill in any outlet where you see the PAYPOINT sign. Remember to bring along either your bill or a Flogas Natural Gas Easy Pay card with you. To order an easy pay card please contact our customer accounts team on 041 987 4800.
By Post
Send your Cheque, Bankers Draft or Postal Order made payable to Flogas Natural Gas together with details of your account number, name and address to Flogas Natural Gas, Knockbrack House, Matthews Lane, Donore Road, Drogheda, Co.Louth, Ireland.
Internet/Telephone Banking
Most banks and building societies have facilities to let their customers pay their bills on-line or by telephone banking. Flogas Natural Gas can be paid by direct internet banking with some banks. For further information please contact our accounts team on 041 987 4800.
Finding It Hard To Pay Your Gas Bill?
If you are experiencing a time of financial difficulty and finding it hard to pay your gas bill, please contact our accounts team on 041 987 4800 to discuss a special re-payment schedule. Once the arrangement has been made on your account and you maintain the agreement supplies will not be disconnected from your home.
Switching Business Customers
Switching to Flogas couldn't be easier! We will need confirmation of your name, address, telephone number, current meter reading, and bank account details (if choosing direct debit). You need your latest energy bill(s) and current Meter Reading(s) to hand.
How to Switch:
- Switch online now - view our competitive and greener price plans.
- Call our Customer Care Team on 041 214 9500 to switch easily and in minutes! Lines open: Mon-Fri 9.00am - 5.30pm.
- Download the New Customer Agreement Form and return to: Flogas Ireland Ltd. Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, Co. Dublin, K67 E2H3
You will need:
- Your most recent energy bills.
- Your Bank details for completing a Direct Debit mandate form.
- An up to date meter reading (Find out how to read your meter here).
Switch online now.
Flogas do not provide boiler services. For further details on registered gas installers in your area please view the RGI website:
No. Changing over is seamless. There will be no disruption to your gas supply.
There will be an exit fee of €50 applied per fuel item (if this forms part of any DF offering) for any customer who closes their account within the first 12 months outside of the 14-day cooling-off period.
You will receive your final bill from your previous provider and will then receive your bills from Flogas every 2 months.
The discount off the standard rate you signed up to is guaranteed for the contract duration after which you may renegotiate or will revert to the standard rate plan.
No, you keep the same meter and appliances. There is absolutely no disruption in fact the whole process is systematic and completed in minutes. You should get a closing bill from your previous supplier in the coming days and then your next bill will be from Flogas.