At present, deliveries are continuing as normal and there is currently no disruption to supply.

If you are on automatic top-up, we will continue to monitor your tank as normal.

If you order manually, are an on-call customer, or are a cylinder customer, please contact us as early as possible when you expect to place an order so we can plan deliveries effectively.

Global energy markets can have an impact on wholesale costs, even when local supply remains stable.

We continue to monitor the situation closely and take steps to manage those pressures where possible.

During periods of exceptional market disruption, a temporary market volatility charge may be introduced in limited circumstances. If this happens, it will be communicated clearly.

A market volatility charge is a temporary additional charge that may be used only during periods of exceptional wholesale cost increases.

It is not part of your standard unit rate. It would only be introduced where necessary to help maintain reliable supply and service during unusually volatile market conditions.

No. It would only be applied where necessary and in limited circumstances.

If introduced, the charge would be clearly explained to affected customers

If you are on a fixed-price plan, your agreed unit price remains unchanged for the duration of your fixed-price period.

If a market volatility charge is introduced, we will explain how it applies and how it will appear on your invoice.

Any market volatility charge would only be applied for as long as exceptional market conditions remain.

We would continue to review the position closely and remove the charge when it is no longer necessary.

If a market volatility charge is introduced and applies to your account, we will communicate this clearly.

We will also keep this page updated with the latest information where relevant.

There is no need to change your usual ordering routine at this stage.

If you are on automatic top-up, we will continue to monitor your tank as normal.

If you order manually or are an on-call customer, please keep an eye on your tank level and contact us in good time when you are ready to order.

Although we supply customers locally, energy markets are global.

Events in the Middle East and disruption across international supply routes can affect availability, wholesale costs and market pricing across many countries, including here.

At present, there is no indication of disruption to customer deliveries.

Our teams continue to monitor the situation closely every day. If anything changes, we will update customers promptly.

Our priority is to continue providing a safe, reliable supply to customers during a period of exceptional market disruption.

We continue to monitor the market closely and take steps internally to manage cost pressures where possible. Where necessary, a temporary market volatility charge may be introduced to help us respond to sudden and exceptional increases in wholesale costs while maintaining service levels.

If introduced, the market volatility charge will be shown clearly on your invoice.