Posted on March 27, 2025
Residential
Frequently Asked Questions for Residential Customers
If you are moving house or want to close your account you can do one of two things:
Complete the relevant online form:
Moving In / Open My Account (alternatively, download and complete our Account Closure form here)
OR
Follow these 3 simple steps:
- Call us on 041 214 9500 seven days before you move out - just have your account number and GPRN to hand.
- Provide us with a forwarding address.
- Finally, we will need a final meter reading.
More Information:
Find out how to read your meter here.
If you cannot provide us with a final read, we will need to agree an estimated reading between us or grant Gas Networks Ireland access to lock the meter. The charge for GNI locking the meter is €68.88 (Inc VAT).
If you cannot meet the requirements above, you may be charged a special administration fee of €60 in order for us to attempt to obtain a read and close your account.
Please bear in mind that you remain liable for all natural gas consumed until such time as you inform us you are leaving the premises and provide/agree to a final meter reading or give GNI access to lock the meter.
If you have the name of the incoming occupant(s), we will be happy to take the name from you and note it on our system (but this is not required to close your account).
Your Flogas Natural Gas account is billed bi-monthly. Flogas Natural Gas arrange for your meter to be read three times a year and therefore many bills you receive will be based on an estimated reading. Estimated meter readings are based on previous consumption, any necessary adjustment will be made when an actual reading is obtained which would usually be on your next bill. However if you are unhappy with an estimated bill you can take the reading yourself.
Taking your own Reading
On the front of your meter, you will see a panel with a number sequence on black and red. Note down the numbers that are on black.
View a video on How to Read Your Gas Meter
You can now either:
- Submit your meter reading online here.
- Phone it in to our customer support team on 041 214 9500. Please be sure to confirm your address and meter number.
- Alternatively you can download and complete the METER READING FORM and return it to us at Flogas Head Office, Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, Co. Dublin, K67 E2H3
Here at Flogas, we want to help our customers wherever we can. That’s why we offer a free direct debit budgeting service. How does it work?
We calculate your estimated yearly cost based on your last year’s consumption rates. That estimated yearly amount is then divided into 12 equal monthly installments, which will be debited from your account.
This helps our customers expect predictable, steady bills all year long, avoiding the traditional spike every time winter rolls around.
PAYG or Pay As You Go allows you to pay for your energy as you use it by topping the PAYG meter up with credit.
Find out more about PAYG here.
Pay Online here.
We accept most major Credit and Debit Cards including Visa, Mastercard and Laser. Note: As of 30 November 2011 we no longer accept payments by American Express.
Direct Debit
Direct Debit is the easiest way to pay your bill, no more cheque writing, posting payments or long queues in the post office.br To set up a direct debit please download, complete and return this form.
There are currently 2 types of Direct Debit payment options:
- A – Bill pay. This is where the full amount of your bill is deducted from your account 14 days after bill issuance.
- B – Payplan. This is where the total of your gas bills for the coming year is estimated and divided into 12 equal monthly payments, this payment is then deducted on the last working day of each calendar month.
Please note: A charge of €12.30 (including VAT) per unpaid Direct Debit will apply.
Post Office
You can pay your gas bill in any outlet where you see the PAYPOINT sign. Remember to bring along either your bill or a Flogas Natural Gas Easy Pay card with you. To order an easy pay card please contact our customer accounts team on 041 987 4800.
By Post
Send your Cheque, Bankers Draft or Postal Order made payable to Flogas Natural Gas together with details of your account number, name and address to Flogas Natural Gas, Knockbrack House, Matthews Lane, Donore Road, Drogheda, Co.Louth, Ireland.
Internet/Telephone Banking
Most banks and building societies have facilities to let their customers pay their bills on-line or by telephone banking. Flogas Natural Gas can be paid by direct internet banking with some banks. For further information please contact our accounts team on 041 987 4800.
Finding It Hard To Pay Your Gas Bill?
If you are experiencing a time of financial difficulty and finding it hard to pay your gas bill, please contact our accounts team on 041 987 4800 to discuss a special re-payment schedule. Once the arrangement has been made on your account and you maintain the agreement supplies will not be disconnected from your home.