Understanding budget plans with Flogas

We know that direct debit doesn’t suit everybody. That’s why we also offer a payment card to customers who prefer to pay their bills in the post office (or at any retail outlet with the Paypoint sign). This can be requested from our credit control team on 041 214 9554.

Most customers on a budget payplan build a credit on their account at some point during the year. However, this credit will be used with your monthly payments to cover the larger bills which naturally occur throughout the year to prevent debts from accruing. If you do build up a significant credit, you can contact us to request a refund or other options available. 

Generally speaking, we recommend that you don’t increase or decrease your monthly amount as that figure is based on a careful calculation of your actual usage. However, we’re aware that many factors can influence a customer's consumption, so if you’d like to talk to us about your budget plan, you should call our credit control team at 041 214 9554.

Yes, of course. The network operator will continue to read your meter and Flogas will continue to prepare and issue invoices to our customers as normal. This invoice gives you the comfort of knowing your usage, payments to date, and of course what your account balance looks like.

In the event that your monthly payments prove to be too high or low, Flogas will contact you to increase or decrease the agreed amount so that you do not build large credits or debt on your account.
 

If you’ve just switched to Flogas, we can still get confirmation of your most recent year's consumption history from the network operator. This information is then used along with current pricing data to calculate your bills (including supply charges and VAT) for the year.

Obviously, there are a number of factors which can affect your bill. These might include an increase/decrease in usage owing to temperature changes, a new appliance, or market price changes. That's why we review your account every six months. That way, we can monitor your budget plan to make sure you’re not being charged too little or too much on a monthly basis.
 

Here at Flogas, we want to help our customers wherever we can. That’s why we offer a free direct debit budgeting service. How does it work?

We calculate your estimated yearly cost based on your last year’s consumption rates. That estimated yearly amount is then divided into 12 equal monthly installments, which will be debited from your account.

This helps our customers expect predictable, steady bills all year long, avoiding the traditional spike every time winter rolls around.
 

In order to activate either a payplan agreement or budget plan please contact our credit control team on 041 214 9554 to discuss.

Payplan arrangements should only be instigated when an account has a zero balance. However, if is not possible to clear your arrears in 1 payment, Flogas can add your arrears to the yearly calculations and spread out throughout the installment agreement. 

The payplan agreement is unlike the budgetplan in so far as it is the customer's responsibility to ensure that the payments are made in a timely fashion in line with the terms of the agreement. Should a customer miss a payment this payment should be submitted along with the next installment. In the case whereby a customer fails to make two consecutive payments in line with the payplan agreement the agreement will be cancelled and any balance owing will become due in full.