ESB Networks Issue
Issue Summary
We were unable to issue bills for MCC12 smart meter electricity plans for a period of time due to a delay in receiving the necessary information from ESB Networks. We’re currently resolving this and will be issuing any outstanding bills to you over the coming days.
As your account returns to its normal billing schedule, you may receive two bills close together. If this results in higher payments than expected, please contact us and we’ll be happy to arrange a payment plan to help spread the cost.
For more information, then please see our FAQ section below that relates specifically to this issue.
Customer FAQs
This issue was caused by a technical error on the ESB Networks (ESBN) smart meter data system on Friday 6th March. ESB Networks is working to correct the data and issue replacement files to all electricity suppliers, including Flogas.
This issue affected customers on MCC12 smart meter electricity plans.
An MCC12 meter is an activated smart electricity meter that records electricity usage every 30 minutes (half-hourly) and sends that data automatically to ESB Networks and your electricity supplier.
MCC stands for Meter Configuration Code — it describes how a meter is set up and how consumption data is collected and billed.
To ensure customers were not billed incorrectly, Flogas temporarily paused billing for impacted accounts, until corrected data was provided by ESB Networks and validated.
Flogas has not issued bills since early March while the data issue was being resolved, to avoid any risk of incorrect charges due to highly inflated half-hourly consumption data.
Flogas has received most of the corrected data from ESB Networks. Delayed bills will begin to issue from 1 April 2026. Billing will then return to its normal cycle, which may result in two bills being issued close together.
In some cases, customers may see two Direct Debit collections closer together than usual due to the earlier billing pause. If this causes concern, please contact us to discuss flexible payment options.
Yes. If receiving two bills close together causes difficulty, our Credit Control Team can help. Please contact us on 041-214 9554 to discuss a suitable payment plan.
A small number of customers received estimated export readings instead of actual data between the 6th and 8th March. These estimates were calculated in line with the CRU (Commission for Regulation of Utilities) approved methodology while actual data was unavailable.
No action is required. Your corrected bill will issue automatically. If you have any questions or concerns, our Customer Care Team is available to help.
No. We will not apply late payment fees or interest as a result of this issue.
You may still see unusual usage figures on your online account while data corrections are being processed. These figures will be updated once the corrected data is fully applied.
Smart meter readings are sent automatically by ESB Networks. Manual readings are not required and will not override corrected smart meter data.
No. This issue does not change your electricity tariff or unit rates. It relates only to the timing and accuracy of usage data.
All bills will be validated using corrected data provided by ESB Networks before being issued. If you still have concerns, our team can review your account.
ESB Networks is responsible for smart meter data. Flogas manages billing and payments. If you have questions about your bill, please contact Flogas directly.