Customer Support Centre
Here to help every step of the way
Energy Business Customers
Energy customers - pay a bill, submit a meter reading, and more
LPG Business Customers
LPG customers - Moving in, Moving out, Order Bulk Gas and more
Commonly asked questions about "My Account"
How do I sign into Flogas "My Account"?
To sign in:
- Enter your email address registered with Flogas and password
- Select “Sign in”. Once you have successfully signed in your “My Account” dashboard page will appear.
What if I have forgetten my password?
To reset a forgotten password:
- Select “Forgot Password?”
- Enter your e-mail address registered with Flogas.
- Select “Reset my password”. An e-mail with a temporary link is sent to you.
- Open the e-mail and select the link.
- Enter a new password. Then, select “Change password”.
- Sign in using your email address and new password.
For iphone users having difficultys :
To allow pop-ups in Safari on an iPhone, navigate to Settings > Apps > Safari and toggle off the "Block Pop-ups" option
Having problems logging in to "My Account"
From time to time you may be unable to login to “My Account” if Flogas are:
- Making updates to “My Account”.
- Conducting system maintenance.
- Experiencing technical downtime. If any of these happen, please wait 60 minutes, and then try again. If you are still experiencing problems, you can contact our Customer Support Team at customersupport@fl ogas.ie or call 041 214 9500.
You can download out guide here
Yes, you can submit an enquiry form within “My Account” with details of the changes you wish to make. Alternatively, you can contact our Customer Support Team at customersupport@flogas.ie or call 041 214 9500.
Yes, if you need to update your password you can do via the process via the Forgot Password link on the login page. Customers who have included a mobile number in their online account profile can update their password using either their email address or their mobile number.