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Vulnerable Customers

In accordance to S.I No.463 of 2011 a vulnerable customer is defined by legislation under two registers, (i) priority service register, household customers who are critically dependent on electrically powered equipment, which shall include but is not limited to life protecting devices, assistive technologies to support independent living and medical equipment, or (ii) special service register, household customers who are particularly vulnerable to disconnection during winter months for reasons of advancing age (66 years or above) and/or physical, sensory, intellectual or mental health concerns.

We aim to offer all our customers the best possible service. We understand that some of our customers may require additional support. By filling in and returning this form we will support you and your family in the most suitable way. 

Special Services Register 
Customers with mobility difficulties and/or visual and/or hearing impairment and/or learning difficulties and/or over 66 may find it helpful to be contacted in the following way: 

  • Talking Communications – we can provide verbal communication for customers who have a visual impairment 
  • Large Print Communication – we can provide communication in large print for customers with a visual impairment 
  • Online Communications – we can provide online communication for customers with a hearing impairment 
  • Redirecting Communication – you can nominate another person for communications if you are having difficulty in communicating with us directly. 

If you require any of the above, we can register you on the Special Services Register. Once registered Flogas will not disconnect you during Winter months unless requested by you for reasons of fault, safety and/or maintenance. 

Priority Support Register 
If you or a member of the household requires continuous supply of electricity for life protecting devices and/or assistive technologies to support independent living, and/or medical equipment you can be added to the Priority Support Register. 
Flogas will not disconnect customers critically dependant on continuous supply at any time unless requested by you for reasons of fault, safety and/or maintenance. 

You can download the form by clicking here alternatively you can request a form by calling our Customer Service Team on 041 214 9500.