CUSTOMER NOTICE UPDATE ON SUPPORT AND DELIVERIES DURING COVID-19
We hope that you and your loved ones are staying safe, well and warm during this unprecedented crisis. As a provider of essential services, we want to reassure you that our customer support centres in Drogheda and Belfast for our LPG, Natural Gas and Electricity business continue to remain open.
We are following best practice and the advice of the HSE in the Republic of Ireland and the PHA in Northern Ireland to avoid any non-essential activity that would risk spreading the COVID-19 virus.
In order to maximise the safety of our employees we have implemented social distancing protocols, including remote working, within our customer care centres. As a result, there may be some short-term impact on call answering times, but we assure you that your call will be answered, so bear with us during this period. You can also email us, whether it be for LPG, Natural Gas or Electricity, at email@example.com
Our Bulk LPG supply chain is unaffected, with plenty of LPG in stock and our LPG delivery schedule is operating normally. We are working hard to ensure that all our customers, especially more vulnerable customers and those in essential healthcare services, continue to receive deliveries of LPG in a timely manner.
For LPG cylinder supplies, some of our dealers’ opening hours may be affected due to the coronavirus but supplies to them are not affected.
Petrol stations and DIY stores that stock LPG cylinders remain open. If you live in Dublin, you can also order LPG cylinders online for contactless home delivery at www.flogas.ie/shop
NATURAL GAS AND ELECTRICITY CUSTOMERS
Under all levels of Covid -19 restriction, Natural Gas and Electricity supplies will continue as normal. The network operators are working with all suppliers to ensure there is minimal impact on customers, including those on prepayment meters.
Where Level 5 restrictions are in place ESB Networks and Gas Networks Ireland have both advised that they will only be taking meter readings from external meters while Level 5 restrictions remain in place, estimated meter readings will apply during this period for all meters located internally. To get the most accurate bill possible we'd recommend you give us your reading directly, by phone at 1850 306 860 (Mon-Fri 9-5) or anytime online at www.flogas.ie.
NATURAL GAS AND ELECTRICITY - PAYMENT OPTIONS
We always offer our existing customers the best rates available, so if you are not already on a contracted rate for electricity or natural gas, please contact us on 041 214 9500 for information on the best rate to suit your circumstances.
If you want to keep journeys outside home to a minimum, direct debit could be the option for you, just contact our customer support centre or email us at firstname.lastname@example.org
Alternatively, you can make a payment online at flogas.ie or via your online banking. https://www.flogas.ie/my-account/my-account-natural-gas/pay-a-bill-natural-gas/
In the event of an emergency in the Republic of Ireland, please use the following numbers:
LPG customers 041 214 9600
Natural Gas customers 1800 205 050
Electricity customers 1800 372 999
In the event of an emergency in Northern Ireland, please use the following numbers:
LPG customers 028 9073 2611
Natural Gas customers 0800 002 001
Please check our website and social channels for updates.