Flogas Alert NoticeCUSTOMER NOTICE UPDATE ON SUPPORT AND DELIVERIES DURING COVID-19.
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COVID-19 Pay as you go Natural Gas meter customer update

In light of recent Government measures regarding COVID 19, Natural Gas Suppliers together with Gas Networks Ireland and the Commission for Regulation of Utilities have worked together to increase the level of emergency credit available to prepayment gas metered customers from €10 to €100.

This increased emergency credit will be available for PAYG gas customers to collect from their local An Post/Post point/Payzone outlet from 8am on Tuesday 17th of March 2020. In order to collect this increased emergency credit for your meter, you will need to go to your local vending outlet and complete either a Top Up, Zero Vend or ask the agent in the outlet to update your gas card. Once you have collected the update on to your prepayment meter card you will need to go home and place the card into your meter. You can then check your meter to see the balance of your emergency credit.

Further details of how to add credit can be seen in this short video 

Further details about accessing emergency credit on your PAYG meter

Further details on the CRU announcement can be found here

 

If you are a vulnerable customer and have concerns about your PAYG please contact us at info@flogas.ie where we will swiftly and confidentially work to solve your concern.