COVID-19 Pay as you go Natural Gas meter customer update
Following the further easing of Government restrictions from 29 June, the Commission for Regulation of Utilities (CRU) has taken the decision to normalise the level of emergency credit for Pay As You Go gas customers from €100 back to the standard €10.
The CRU had put in place an increased emergency credit amount to assist prepayment meter gas customers during the Government Covid-19 restrictions to try and ensure as many customers as possible remained connected to their gas supply whilst their might have been a risk that they were unable able to reach a retail outlet to purchase credit.
As the easing of Government restrictions over the last number of weeks have allowed a greater movement of people, the decision to return to the standard credit level was taken to protect consumers from accumulating greater emergency credit debt when there is less of a requirement for same.
Customers will automatically be able to reduce the level of emergency credit debt over time as each time a customer purchases credit, a portion of this will be used to pay off any of their debt owed. If a customer has used all of the emergency credit available on their meter, this must be paid back in full before a customer can use the facility again.
PAYG Customers should continue to top up their meters over the summer months to ensure this facility is available to them in the future.
If you are a vulnerable customer and have concerns about your PAYG please contact us at firstname.lastname@example.org where we will swiftly and confidentially work to solve your concern.