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Credit Policy - Natural Gas for business

As first time customers to Flogas Natural Gas, we would like to welcome you and ensure you that we are committed to offering you an excellent level of service.

Please note that all business accounts are payable by Direct Debit mandate.

Security Deposit for Non Domestic

Flogas, in some instances, will ask for a security deposit from our commercial customers. For each new commercial application that we receive we will complete a credit check to establish whether a deposit is required. ​

See below for further details on our security/ deposit requirements for new commercial customers: ​​

Payment terms & Method ​

Bills are due for payment 14 days after the date on the bill (unless agreed otherwise with us). Our customers must pay us by Direct debit (unless agreed otherwise with us) ​

Performing a Credit Check ​

For each new commercial application that we receive, we will complete a credit check to establish whether a deposit​ is required.​ Our credit check reviews the risk carried by each customer. We will also look at previous payment history by ​requesting a copy of your most recent invoice.​

Requesting a Security Deposit ​

Once the credit check/ risk review is carried out, we will decide whether to ask for a Security Deposit. The deposit ​amount that we ask for is based on the company's Risk Profile and your projected energy consumption. ​

​In some instances, we may not require a security deposit if the credit check is acceptable​

Returning a Security Deposit ​

The deposit payment will be retained until either the contract ends, or your credit rating improves to a satisfactory ​level.

Existing Customers

Existing customers may be asked for a Security deposit, or an increase in the current Security Deposit amount, during the term of supply or upon renewal. The value of which will be assessed and decided, based on the criteria mentioned above, as well as payment history ​throughout the supply period.​

​Other reasons for requesting a deposit from existing customers includes but not limited to; ​

  • Prior to reconnection following disconnection for non payment​
  • Following an insolvency event​
  • Change in credit worthiness​

​The requirement for security deposits can be reviewed upon request from the customer following twelve months provision of security in​ accordance with Flogas’ requirements ​​

Returning a Security Deposit ​

The deposit payment will be retained until either the contract ends or your credit rating improves to a satisfactory level.